- Returns must be registered in the customer account before the item is sent back. - You have a 14-day right of return. The prerequisite is that the goods are undamaged and intact. The goods must be returned complete, with all accessories and in the original packaging. - Please note that there is an exception for certain items. For the following articles we cannot offer you a right of return, but a right of exchange: - Articles in the category Jewellery - Articles with a price of more than CHF 1'500. - The Purchaser is obliged to inspect the delivered articles immediately after receipt of the delivery and to notify the Supplier in writing by e-mail within 3 calendar days of any defects for which the Supplier provides a warranty. - Returns to the supplier shall be made for the account and at the risk of the buyer. - The following items are excluded from the right of return: SALE items, piercings, intimate jewelry, and customized items (e.g. engraved)